Digital communication for everyone

The EU’s Web Accessibility Directive is what is known as a harmonisation directive. What this means is that the same minimum, Europe-wide requirements with regard to public sector information accessibility apply for all citizens, irrespective of any disabilities or functional variations. The section of the Directive that concerns videos comes into force on 23 September 2020.

The Web Accessibility Directive states that:

  • Many people find it easier to take information on board via a video than via a lengthy text.
  • Digital videos should, in principle, always be subtitled in order to be accessible to those who are hearing impaired or deaf.
  • Subtitles are most beneficial when they are optional. Some people find them useful, while others are distracted by them.
  • Translations to relevant languages should be offered, when necessary.

Find out more about the rules at the Agency for Digital Government.